Overview

Personal information is any information you provide to us that personally identifies you, like your name or email address, or other information which could be reasonably linked to such identifying information by us. We will only collect, use, and share your personal information in accordance with this Privacy Policy. This policy applies whether you use NedERA through www.nedera.com (the “NedERA Website”), our mobile applications (the “NedERA Apps”), or any of our other products or services that link to this Privacy Policy (collectively, the “Service”). In addition, this Privacy Policy also covers NedERA's treatment of any personal information about our users that our partners or other services might share with us.

This policy does not apply to websites or services or practices of companies that NedERA doesn’t own or control, such as third party services you might access through links or other features (e.g., social media buttons) on the Service. These other services have their own privacy policies, and we encourage you to review them before providing them with personal information.

Whether you are new here, or have been using NedERA for a long time please do take the time to get to know our privacy practices. We think they’re pretty clear and friendly, but if you have any questions, we’re here to help By using the Service, you acknowledge that you accept and agree to this Privacy Policy.

NedERA is also a candidate to the Student Privacy Pledge, agreeing to a set of principles intended to safeguard student privacy, including responsible protection, and transparent handling of student personal information.

What is NedERA?

NedERA is a simple, easy-to-use platform that helps the communication between teachers and parents, encourage students and engage parents. In the classroom, teachers use NedERA to track academic and behavioral observations to improve student’s performance. They use the NedERA App or the NedERA Website - if multiple devices are used, they will all sync with each other. Beyond the classroom, teachers use NedERA to engage parents. Teachers can instantly message parents with text messages, pictures, voices notes and stickers. Teachers can also let parents see how their children have performed for each individual class.

Parents access NedERA using access code provided by their child’s teacher, or through a SMS invitation directly from the teacher. Parents can only view their own children’s progress, not those of any other students. Students can also create their own account, but can only tie that account to a class after they receive a unique access code from their teacher; if they’re under 13, they’ll need to have parental consent or notice (as applicable) in order to access certain features of their account.

When students set up a NedERA account, they create a unique username and password. In accordance with the Children’s Online Privacy Protection Act (“COPPA”), we ask for their age, and if they are under 13, we also ask for a parent or guardian’s email address to request parental consent. We don’t ask students to enter any other personal information.

How does NedERA protect children’s personal information?

Protecting children’s privacy is especially important to us - we’re educators and parents ourselves, after all. This is why we’ve comply with FERPA, COPPA as well as the Consumer Protection Act in Mexico.

What information does NedERA collect from children, and how is it used? NedERA collects the minimal amount of information from students necessary to create accounts on our Service: we ask students to provide a unique username (we advise students not to use their real names), a password, and the unique access code they have been given by their teacher to connect with a class. Consistent with the requirements of COPPA, we also ask for the child's age, and a parent or guardian email address from the child so we can seek verifiable parental consent or provide parental notice (as applicable). We will not use parent emails provided this way to market our Service to the parent, unless the parent has opted in to email marketing or has separately created an account on our Service. Beyond this, the NedERA student account does not allow the child the ability to upload any other content to their account, or enter any other personal information

We use this information to provide the Service to the child, for security and safety purposes, or as required by law or to enforce our Terms. We will not require children to provide more personal information than is reasonably necessary in order to participate in the Service. If we discover that we have collected information from a child in a manner inconsistent with COPPA, we will take appropriate steps to either delete the information, or immediately seek the parent’s consent for that collection. We do not disclose any personal information about children to third parties as required by law, or to protect the security of the Service or other users. Information collected from students (including personal information and information collected automatically) is never used or disclosed for third party advertising, including any kind of first- or third-party behaviorally targeted advertising, and children’s personal information is never sold or rented to anyone, including marketers or advertisers.

We also receive from the child’s teacher whatever name he or she has provided for the student. Teachers can choose to provide full names for students (e.g., first name and last name) when setting up their class; they can also opt to only provide non-identifying information (e.g., just first name, only initials, or even just seat numbers).

Push Notifications

NedERA may send push notifications to students - for example, letting them know when their weekly report is ready, or telling them about an achievement milestone they reached! We require children provide a parent’s email address before he or she can receive push notifications from NedERA. We will then provide the parent with notice and provide the parent the opportunity to prevent further notifications. The device identifier for a child’s account will only be associated with other personal information once parental consent is provided. If you are a student or a parent of a child and no longer want these communications to be sent, please either turn off the push notifications on your device, or contact us at info@unobis.com

What Children’s Information is Visible to Others?

No student’s profile is made available or visible to the public, or to any other students, through NedERA. If the teacher chooses to display NedERA platform in their classroom, such as projecting via a smartboard or interactive whiteboard, students physically present in that classroom may see other students’ names - this is similar to how paper-based sticker charts displayed in a classroom might work. Students’ full profiles showing each feedback, academic performance and comments are not shown in this class view, and are therefore kept private for each student, their teacher, and their parents.

Teachers can of course choose not to display NedERA this way, for example by using the NedERA App on their mobile devices.

How Long Does NedERA Keep Children’s Information?

We only keep a child’s personal information for as long as his or her student account is active, unless we are required by law to retain it, need it to ensure the security of our community or our Service, or to enforce our Terms. More specifically, NedERA operates a 3-tier student data protection policy to protect all students’ (not just children’s) information (“3-Tier Student Data Protection Policy”):

  1. Minimal information: : As mentioned before, NedERA collects the minimal amount of information from students necessary to create accounts on our Service: we ask students to provide just the unique student code given by their teacher, a username, and a password. We advise students to not use any personal information in their username. Consistent with the requirements of COPPA, we ask students for their age, and a parent or guardian’s email address if they are under 13 years of age so we can seek verifiable parental consent or provide parental notice (as applicable). Beyond this information, the NedERA student account does not allow students the ability to upload any content to their account, or enter any additional personal information. In addition to the information entered by the child, we automatically collect some information from any use of our Service.

  2. One year deletion policy for feedback points: To protect students, NedERA sets limits on how long students' information is retained. For all students, feedback points older than 12 months are automatically deleted, unless the student or their parent chooses to retain them by creating their own associated account. For example, if a teacher sets up a class on NedERA on January 1, 2016, then unless students or parents create accounts, on January 1, 2017 any feedback points given in that class on or before January 1, 2016 would be deleted (and will continue to be deleted on an ongoing basis as each point reaches 12 months in age). Teachers can also delete any student´s information at any time.

  3. If a student’s account is inactive for twelve months or more (meaning no teacher has given feedback to the student or messaged with the student’s parent, and neither the parent nor the student have logged into his or her account), NedERA will automatically delete the student account, including all personal information provided by students or collected by NedERA from students, as well as feedback points associated with the account that are more than 12 months old.

Parental Choices

If you are the parent or legal guardian of a child who has created a NedERA account and you did not receive an email seeking your consent or providing notice (as per COPPA), you can email us at info@unobis.com to have that child’s account deleted.

Any parents that want copies of their children’s personal information that we may have stored can contact us either by sending an email at info@unobis.com or as described in the section below. At any time, parents can refuse to permit us to collect further personal information from their children, and can request that we delete the personal information we have collected from their child by contacting us as per the section below. Please keep in mind that deleting records may require us to terminate the account in question. Also remember that before we can share the information with you, or delete it per your request, we will need to verify your identity, for example by requiring that you provide acceptable forms of personal identification.

What information does NedERA collect?

We collect two types of information about you: (1) information that you voluntarily provide us by using the NedERA Service and (2) information collected automatically as result of your use of the Service. The types and amounts of information collected will vary depending on whether the user is a teacher, parent or student (e.g. we collect minimal information from students) and how they use NedERA (e.g. if teachers join their school, we may need to collect school address information).

Information you provide to us

There are currently three categories of users on our Service: teachers, parents, and students. We describe the information collected from students under 13 in the section above; for other users, we collect and store the following types of information from each type of user:

  • Account Sign-up and Profile Information: To create a NedERA account as a teacher or parent, you may be asked to provide some basic information such as your first and last name, email address, telephone number, password and a profile photo. If you create a NedERA account as a student, you will be asked to enter the access code you have been given by your teacher (students are unable to sign up for the Service without this), along with a unique username and password. Per COPPA, we may also ask for your age and, if you are under 13, a parent or guardian’s email address so we can give parents notice or seek parental consent, as appropriate. We don’t ask students to enter any other personal information, and students currently cannot enter any additional personal information through the use of our Service. Teacher profiles may be viewed by other teachers in the same school; however, no teacher, parent or student profile is made available or visible to the general public through the functionality of our Service.

  • School Information: If you are a teacher, as part of the profile information you provide, you may choose to associate your account with an existing school or may enter a new school name and possibly your school’s address if we do not have it already. If you are using the Service as a teacher, we may ask you for permission to collect and store your precise geolocation information to help us identify schools located nearby for you. By connecting you with your school, the Service may enable and provide additional collaboration features for teachers within the same school such as sharing information about student feedback points.

  • Class Information: As a teacher you’ll need to enter the class year (e.g., first grade) and the names of the students in your class (these may or may not be the student’s actual first and last names - it is entirely the teacher’s choice what they enter here: for example, teachers could enter ‘John S’, ‘John’, ‘JS’, or ‘Student 23’ to describe the same person). If a teacher opts to share the classes they set up on NedERA with other teachers in their school, such as teachers they co-teach with, then those teachers can also see that class’s information.

  • Inviting Others: As a teacher, you can invite your students’ parents to join the Service, for example by providing their email address or phone number (to invite them via SMS). As a parent or teacher you can also invite others to join the Service by utilizing your own native mobile application functionality through the NedERA App, for example by email, SMS, or sharing via Facebook or Twitter. We will collect and store the email and phone numbers you provide with these requests, and will also treat this as personal information in accordance with this Privacy Policy. We may also ask you for access to the contacts on your mobile device to prevent you having to enter contact information for those invitations you send through our application and may store these contacts from your address book. If these individuals would like to request deletion of their information, they may contact us directly at info@unobis.com

  • Messaging: As a teacher you can privately message with individual parents that have signed up for the Service, or send broadcast messages to all parents at once, using the NedERA Communications feature. Teachers and parents can send each other messages, which can also include things such as photos, voice notes and virtual stickers. As a teacher or parent, your name and profile photo may be displayed to the person with whom you are messaging, and if you are a teacher, you may receive a ‘read receipt’ showing how many parents have read your message. We will store messages, and any content sent with the messages (e.g., photos), to provide the Service, and to help teachers keep a log of their communications with parents.

  • Contact Information: When you choose to provide us with your personal information through the Service in some other manner (e.g., when you send us an email asking a question, submit a support request, participate in a video testimonial about our Service, or choose to participate in any research efforts with NedERA to improve the Service).

Information collected automatically

Like most web-based services, we (or our service providers) may automatically receive and log information on our server logs from your browser or your device when you use the Service. For example, this could include the frequency and duration of your visits to NedERA (similar to TV ratings that indicate how many people watched a particular show). If you use NedERA on different devices, we may link the information we collect from those different devices to help us provide a consistent Service across your different devices. If we do combine any automatically-collected information with personal information, we will treat the combined information as personal information, and it will be protected as per this Privacy Policy.
The technologies and information we automatically collect include:

  • Cookies and other similar technologies: We (or our service providers) may use various technologies to collect and store information when you visit our. We use both session and persistent cookies: a session cookie disappears after you close your browser; a persistent cookie remains after you close your browser (although it can be removed) and may be used by your browser to identify you on subsequent visits to the Service. We may also use, collect and store information locally on your device using mechanisms such as browser web storage (including HTML 5). Like many services, NedERA uses these technologies to tailor the Service for you, and to help the Service work better for you - for example, by remembering your language preferences.

  • Device information: We collect device-specific information such as your operating system, hardware version, device settings, file and software names and types, battery and signal strength, and device identifiers. This helps us measure how the Service is performing, improve NedERA for you on your particular device, and send you push notifications if you’ve opted in to receive them.

  • Log information: Like most online services, when you use our Service, we automatically collect and store certain information in our server logs. Examples include things like:

    • Details of how you used our service, such as your activity on the Service, and the frequency and duration of your visits to the NedERA Website or NedERA App (similar to TV ratings that indicate how many people watched a particular show)
    • Telephony log information like your phone number and SMS routing information
    • IP Address
    • Device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL

    This information helps us make decisions about what we should work on next - for example, by showing which features are most (or least!) popular.

  • Location information: When you use our Service we may collect and process information about your geographic location, for example through GPS, Bluetooth, or WiFi signals. We collect both coarse (i.e., city-level) location data and precise location data. If we collect precise geolocation information (“precise” meaning sufficient to identify street name and name of city or town) from you (such as when a teacher is searching for a school), we ask for your explicit opt-in permission. We do not collect precise geolocation data from students. We will not store or track your device location on an on-going basis or without your permission. We do not share precise geo-location data with third parties, other than our service providers as necessary to provide the Service. If you no longer wish to allow us to track your location information, you may opt-out at any time by turning it off at the device level.

How does NedERA use the information it collects?

First and foremost, you should know that NedERA does not sell or rent any of your, or your child’s, personal information to any third party for any purpose - including for advertising or marketing purposes. Third-party advertising is not permitted on NedERA. We use the information we collect from you to provide you with the best NedERA experience. More specifically, this information is used to:

  • Provide and improve the Service, for example by developing new products and features
  • Respond to your requests for information or customer support
  • Customize the Service for you, and improve your experience with it
  • Send you information about new features and NedERA products we believe you may be interested in
  • Most crucially, to protect our community by making sure the Service remains safe and secure

We use automatically collected information to provide and support our Service, and for the additional uses described in this section of our Privacy Policy.

Will NedERA share any information it collects?

First and foremost, you should know that NedERA does not sell or rent your (or your child's) personal information to any third party for any purpose - including for advertising or marketing purposes. Third-party advertising is not permitted on NedERA. Furthermore, we do not share personal information with any third parties except in the limited circumstances described in this Privacy Policy:

  • Other Users You Share and Communicate with on NedERA: No teacher, parent or student profiles are made available to the general public through our Service. Furthermore, students cannot share their account information with anyone on NedERA. If you are a teacher or a parent, you may choose to share information or content through the Service with other NedERA teachers or parents. Information you share with teachers or parents you are messaging through the NedERA Communications feature or our other collaboration features will not be shared to third parties.
    Please keep in mind that information (including personal Information or children's personal information) or content that you voluntarily disclose to others - including to other NedERA users you interact with through the Service (such as messages you might send other users or other teachers you collaborate with) - can be viewed, copied, stored, and used by the people you share it with. We cannot control the actions of people with whom you choose to share information.

  • Third-party integrations on our Service: When, as a teacher or parent, you use third-party apps, websites or other services that use, or are integrated with, our Service, they may receive information about what you post or share. For example, when you invite others via Facebook or Twitter, these services receive the information that you share through this functionality, and information that you are sharing this from NedERA. Information collected by these apps, websites or integrated services is subject to their own terms and policies.

  • Service Providers: Third party advertising is not permitted on NedERA. We do work with vendors, service providers, and other partners to help us provide the Service by performing tasks on our behalf - we can’t build everything ourselves, after all! We may need to share or provide information (including personal information) to them to help them perform these business functions, for example sending emails on our behalf, database management services, database hosting, providing customer support software, and security. Generally, these service providers do not have the right to use your personal information we share with them beyond what is necessary to assist us. Additionally, these service providers must adhere to confidentiality and security obligations in a way that is consistent with this Privacy Policy.

  • Testimonials: We post testimonials on our Service which may contain personal information such as the name, photo and/or a video of the individual in the testimonial. We obtain the individual’s consent in advance to ensure we have permission to post this content publicly. To request removal of your personal information from our testimonials, please contact us at info@unobis.com

  • Analytics Services: We use analytics services, including mobile analytics software, to help us understand and improve how the Service is being used. These services may collect, store and use information in order to help us understand things like how often you use the Service, the events that occur within the application, usage, performance data, and from where the application was downloaded.

  • Aggregated Information and Non-Identifying Information: We may share aggregated, non-personally identifiable information publicly, including with users, partners or the press in order to, for example, demonstrate how NedERA is used, spot industry trends, or to provide marketing materials for NedERA. Any aggregated information shared this way will not contain any personal information.

  • Legal Requirements: We may disclose personal information if we have a good faith belief that doing so is necessary to comply with the law, such as complying with a subpoena or other legal process. We may need to disclose personal information where, in good faith, we think it is necessary to protect the rights, property, or safety of NedERA, our employees, our community, or others, or to prevent violations of our Terms of Service or other agreements. This includes, without limitation, exchanging information with other companies and organizations for fraud protection or responding to government requests.

  • Sharing with NedERA Companies: Over time, NedERA may grow and reorganize. We may share your personal information with affiliates such as a parent company, subsidiaries, joint venture partners or other companies that we control or that are under common control with us, in which case we will require those companies to agree to use your personal information in a way that is consistent with this Privacy Policy.

  • Change of control: In the event that all or a portion of NedERA or its assets are acquired by or merged with a third party, personal information that we have collected from users would be one of the assets transferred to or acquired by that third party. This Privacy Policy will continue to apply to your information, and any acquirer would only be able to handle your personal information as per this policy (unless you give consent to a new policy). We will provide you with notice of an acquisition within thirty (30) days following the completion of such a transaction, by posting on our homepage, or by email to your email address that you provided to us. If you do not consent to the use of your personal information by such a successor company, you may request its deletion from the company.
    In the unlikely event that NedERA goes out of business, or files for bankruptcy, we will protect your personal information, and will not sell it to any third party.

  • With your consent: Other than the cases above, we won’t disclose your personal information for any purpose unless you consent to it. Additionally, as discussed above, we will never sell or rent your personal information to advertisers or other third parties.

How does NedERA protect and secure my information?

Your NedERA account is protected by a password. You can help us protect against unauthorized access to your account by keeping your password secret at all times. The security of your personal information is important to us. We work hard to protect our community, and we maintain administrative, technical and physical safeguards designed to protect against unauthorized use, disclosure of or access to personal information. In particular:

  • Our engineering team is dedicated to keeping your personal information secure
  • We work with a team of security researchers to continually test NedERA’s security practices for vulnerabilities
  • We periodically review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems
  • We continually develop and implement features to keep your personal information safe - for example, when you enter any information anywhere on the Service, we encrypt the transmission of that information using secure socket layer technology (SSL) by default
  • We ensure passwords are stored and transferred securely using encryption and salted hashing
  • We automatically delete inactive students accounts after a specific period of time, as per our retention policy, described in the above section.
  • We also operate a ‘bug bounty’ security program to encourage an active community of third party security researchers to report any security bugs to us. More information on this is available by contacting us at info@unobis.com

For additional information on our security practices, please visit our Privacy Center.

Although we make concerted good faith efforts to maintain the security of personal information, and we work hard to ensure the integrity and security of our systems, no practices are 100% immune, and we can’t guarantee the security of information. Outages, attacks, human error, system failure, unauthorized use or other factors may compromise the security of user information at any time. If we learn of a security breach, we will attempt to notify you electronically (subject to any applicable laws) so that you can take appropriate protective steps; for example, we may post a notice on our homepage (www.NedERA.com) or elsewhere on the Service, and may send email to you at the email address you have provided to us. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.

NedERA’s commitments to providing Transparency and Choice

As you can see, we try to be transparent about what information we collect, so that you can make meaningful choices about how it is used. For example, you can:

• Can I opt-out of providing information?

You can always decline to share personal information with us, or even block all cookies. However, it’s important to remember that many of NedERA’s features may not be accessible, or may not function properly - for example, we may not be able to remember your language preferences for you.

• How can I access and manage my personal information?

NedERA aims to provide you with easy access to any personal information we have collected about you. If that information is incorrect, we give you easy ways to update it, or to delete it, unless we have to keep that information for legitimate business (e.g., we need at least an email address for your account) or legal purposes.

  • Accessing Your Information: To request access to all your personal information we have on file, please contact us at info@unobis.com . In some cases, we won’t be able to guarantee complete access due to legal restrictions - for example, you will not be allowed to access files that contain information about other users or information that is confidential to us. We may not be able to fulfill requests that are unreasonably repetitive, require disproportionate technical effort or would be extremely impractical.

  • Updating Your Information: You may update, correct, or delete some of your profile information or your preferences at any time by logging into your account on NedERA and accessing your account settings page. You may have to verify your identity before you can do that. You may also, at any time, update, correct, or delete certain personal information that you have provided to us by contacting us at info@unobis.com . Please note that while your changes may be reflected promptly in active content, users that have previously accessed the content may still have access to old copies cached on their device or may have copied and stored your content. In addition, we may retain a backup copy of the prior version for a limited period of time or for legal purposes.

  • Accessing Your Child’s Information: Take a look at our Parental Choices section to see how you can obtain copies of your child’s personal information.

How can I delete my account?

We hope you’ll love using NedERA now and always. However, if for some reason you ever want to delete your account (or your child’s account, if you are his or her parent), you can do that at any time by contacting us at info@unobis.com . If you are a parent or teacher using the NedERA Website, you may also delete your account by logging into your account and accessing your account settings page.

When you delete your account, we delete your profile information and any other content you provide in your profile (such as your name, username, password, email address, and profile photos) and depending on the category of user you are. Information that you have shared with others, others have shared about you, or content other users may have copied and stored, is not part of your account and may not be deleted when you delete your account.

How long does NedERA keep information about me?

We store your personal information for as long as it is necessary to provide products and Services to you and others, including those described above. Personal information associated with your account will be kept until your account is deleted, unless we no longer need the data to provide products and services.

Please note that we may have to retain some information after your account is closed, to comply with legal obligations, to protect the safety and security of our community or our Service, or to prevent abuse of our Terms.

3-Tier Student Data Protection Policy: In addition to the policy above that applies to all users, we only keep a student’s personal information while the student’s account is active, unless we are required by law to retain it, need it to ensure the security of our community or our Service, or to enforce our Terms. More specifically, we have a 3-Tier Student Data Protection Policy to protect students’ information: we collect minimal information from students, delete feedback points automatically after 1 year if parents or students haven’t created associated accounts, and delete student accounts if they are inactive for twelve months. Read more details about this incredibly student-friendly policy.

What communications will I receive from NedERA?

If you registered on NedERA, provided an email or phone number to us, or otherwise opted-in to receive communications from us, we may send you messages and updates regarding your account, including privacy and security notices, updates regarding the Service, and information regarding products, features or services from NedERA. These communications may include, but are not limited to, social media updates, SMS, push notifications, email and postal mail. If you have an account with us, we’ll also use your email address to contact you for customer service purposes, or for any legal matters that arise in the course of business.

If you invite another person to join you on NedERA by providing their email address or phone number, we may contact them regarding the Service using the appropriate form of communication. If they would prefer not to receive our communications, they may opt-out using the “Unsubscribe” or “STOP” instructions contained in those communications.

How will NedERA notify me of changes to this policy?

We may occasionally update this Privacy Policy - you can see when the last update was by looking at the “Last Updated” date at the top of this page. We won’t reduce your rights under this Privacy Policy without your explicit consent. If we make any significant changes, we’ll provide prominent notice by posting a notice on the Service and/or notifying you by email (using the email address you provided), so you can review and make sure you know about them.

In addition, if we ever make significant changes to the types of personal information we collect from children, or how we use it, we will notify parents in order to obtain parental consent or notice for those new practices.

We encourage you to review this Privacy Policy from time to time, to stay informed about our collection, use, and disclosure of personal information through the Service. If you don’t agree with any changes to the Privacy Policy, you may terminate your account (although we’ll be sad to see you go!). By continuing to use the Service after the revised Privacy Policy has become effective, you acknowledge that you accept and agree to the current version of the Privacy Policy.

What if I’m not in the U.S.?

NedERA is hosted in the United States. If you use the Service from the European Union, or any other region with laws governing data collection, protection and use that may differ from United States law, please note that you may be transferring your personal information outside of those jurisdictions to the United States. By using the Service, you consent to this, and to the use and storage of personal information in accordance with this Privacy Policy.

How can I contact NedERA with questions?

If you have any questions or concerns about this Privacy Policy or how we protect our community, please contact us at info@unobis.com - we'd love to help. If you’d like, you may also write to us at:

2525 S. Dayton Way
Suite 2208
Denver CO 80231
Attention: Chief Privacy Officery